We offer a range of Managed IT services for all sizes of business.


Pay as you go

The pay as you go IT support package is for businesses or IT teams needing complementary IT support and those not wishing to commit to a monthly contract. You only pay for the service you need.

Advantages

  • Upfont pricing - charged at an hourly rate
  • Timely progress updates.
  • guaranteed fix with agreed ceiling on billable hours.

Remote Support

This package gives you unlimited remote support for your end-users, covering your computers, servers and network. You can get in touch with our in-house Service Desk team by telephone or email.

Advantages

  • Unlimited telephone & email support.
  • On demand ICT advice.
  • High rate of first-contact resolution.
  • Unlimited remote support (servers, PC’s & networks).

Onsite Support

This package is an alternative to having your own IT department, our package provides you with an onsite engineer with 24/7 monitoring and on demand consultancy as needed.

Advantages

  • Unlimited onsite support.
  • Preventative maintenance & updates.
  • Guaranteed response & resolution times.
  • Discounted rates on other services.
  • Standard Service Desk hours 7.30am to 6.30pm daily.
  • Optional monthly service delivery reports for transparency.

Tailored Support

We recognise that all our clients are different. For this reason we’ve made sure that our IT support systems and practices are flexible enough to meet your exact requirements. It is fully featured and includes 24/7 remote monitoring and management, unlimited remote Service Desk support, as much onsite engineering time as you need plus a full range of flexible options to suit the most demanding scenarios.

Advantages

  • Out-of-hours support (weekends, public holidays, and round the clock).
  • Onsite cover for absences of your own IT staff.
  • Bespoke response and resolution times.
  • Vendor management.